Privacy Policy

Information We Collect

We collect personal data you provide directly to us, including:

• Contact details (name, email address, phone number, company)
• Training and course enquiry information
• Payment and billing information when booking courses
• Communications you send us via the contact form or email

We also collect technical data automatically, such as your IP address, browser type, and pages visited, through cookies and analytics tools.

How We Use Your Information

We use your personal data to:

• Process course bookings and manage your training programme
• Respond to enquiries and provide customer support
• Send relevant training information, course updates, and promotional materials (with your consent)
• Improve our website, services, and course offerings
• Comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance – to deliver training services you have booked
• Legitimate interests – to improve our services and communicate relevant offers
• Consent – for marketing communications, which you may withdraw at any time
• Legal obligation – where required by applicable law

Data Sharing

We do not sell your personal data. We may share your information with:

• Training instructors and facilitators who deliver your booked courses
• Accreditation bodies (e.g., CPD, PMI®) where certification requires it
• Third-party service providers who support our IT systems, payment processing, and email delivery – under strict data processing agreements
• Legal authorities where required by law

International Transfers

As a global training provider with operations in Shanghai, China and delivery across more than 50 countries, your data may be processed in jurisdictions outside your country of residence. We ensure appropriate safeguards are in place for all cross-border transfers in accordance with applicable data protection laws.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for the duration of your training relationship with us and any legally required retention periods thereafter. Enquiry data is retained for up to 3 years. Training records may be retained for up to 7 years for certification purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at admin@yixiangs.com.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. For full details, please refer to our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: